Key Performance Indicators (KPI) are used as a basis for performance evaluation. It is created not only for customer satisfaction but as a gearing for companies to achieve their goals and targets.
The meeting amongst Sarawak's Statutory Bodies and GLCs, held on 29th January 2009, was hosted by the new Acting CEO of Pustaka Negeri Sarawak and chaired by Puan Noriah Binti Haji Ahmad, hopeful a satisfied customer, from the Human Resource Planning Unit. The main objective was to survey on the usage of KPI - i.e. to check on whether the various organizations had established KPI as instructed by the Government Circular dated way back in 2007.
Puan Korina (second left), member of the Secretariat is laughing at something.
Representative from STIDC (Pusaka) on her blackberry - organisation with the most lengthy report, oursourcing. Seating beside her is the representative from Bintulu Development Authority - someone we will be chasing after in the near future.
Lady from Sacofa - dependent on blackberry.
Masella (sounds like) from Salcra - happy to announce that they are starting their KPI in 2009!
Second right, Japri Bujang Masli, the Acting CEO of Pustaka, the host for the meeting.
Inya Pelangi
Caroline Cleophas
Puan Noriah (right) - opss camera was a bit scared of her ;p
the rest of the gangs.
The meeting amongst Sarawak's Statutory Bodies and GLCs, held on 29th January 2009, was hosted by the new Acting CEO of Pustaka Negeri Sarawak and chaired by Puan Noriah Binti Haji Ahmad, hopeful a satisfied customer, from the Human Resource Planning Unit. The main objective was to survey on the usage of KPI - i.e. to check on whether the various organizations had established KPI as instructed by the Government Circular dated way back in 2007.
Puan Korina (second left), member of the Secretariat is laughing at something.
Representative from STIDC (Pusaka) on her blackberry - organisation with the most lengthy report, oursourcing. Seating beside her is the representative from Bintulu Development Authority - someone we will be chasing after in the near future.
Lady from Sacofa - dependent on blackberry.
Masella (sounds like) from Salcra - happy to announce that they are starting their KPI in 2009!
Second right, Japri Bujang Masli, the Acting CEO of Pustaka, the host for the meeting.
Inya Pelangi
Caroline Cleophas
Puan Noriah (right) - opss camera was a bit scared of her ;p
the rest of the gangs.NOW TWO QUESTIONS (to fellow colleagues):
What is BDC's KPIs?
Are your KPIs SMART?
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